Shipping policy

1. Delivery Destinations
Felinea proudly ships worldwide. Wherever you are, our feline lifestyle pieces can find their way to your home.
2. Shipping Fees
Free Worldwide Shipping: Every order, no matter where you are, ships with Free Tracked Delivery — no minimum spend required.
3. Processing & Order Fulfillment Timeline
Every piece we offer undergoes a strict quality assurance inspection at our verified global partner hubs before dispatch to ensure it meets our premium aesthetic and safety standards.
Order Processing Time: Orders are processed, quality-checked, and securely packed within 1 to 3 business days (excluding weekends) from the date of purchase.
Cut-Off Time: Orders placed after 2:00 PM GMT will begin processing the following business day.
4. Estimated Delivery Windows
Because we curate and source our products directly from specialized international design hubs to keep our selection highly unique, transit times vary by destination:
United Kingdom: 5 to 11 business days from the date of dispatch
Europe: 7 to 15 business days from the date of dispatch
Rest of World: 10 to 20 business days from the date of dispatch
Most customers receive their pieces within 6 to 14 business days (UK) or up to 3–4 weeks (international) from the moment of purchase, depending on destination and local customs processing.
🚚 A Note on Transparency: We strictly choose to avoid false promises of next-day delivery. By sourcing our functional designs through a verified, streamlined global supply chain, we eliminate unnecessary middlemen, pass the cost savings directly onto you, and guarantee that each piece arrives in pristine condition.
5. End-to-End Tracking
Every parcel dispatched from Felinea is fully insured and tracked.
As soon as your order leaves our hub, an automated shipping confirmation email containing your tracking number and a direct tracking link will be sent to you.
Please allow 24–48 hours from the receipt of the email for the courier system to update the initial tracking status.
6. Customs, Duties & Address Accuracy
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the order or shipping total.
We kindly ask that you thoroughly verify your delivery address during the secure checkout process. Felinea cannot be held responsible for orders that are undeliverable due to incorrect, incomplete, or missing address information provided by the buyer.
If a package is returned to our hub due to an incorrect address, refused customs charges, or because it was left unclaimed at the local sorting office, the buyer will be responsible for any additional shipping fees required to re-route and re-send the package.
7. Unexpected Delays
While we and our logistics partners work tirelessly to meet these timelines, occasional delays may occur during peak seasonal periods (such as Black Friday or Christmas), due to extreme weather, industrial actions, or customs processing abroad. If your package has not arrived within 20 business days (UK) or 30 business days (international) of your purchase, please contact our concierge support at myfelinea@gmail.com, and we will instantly investigate the transit status for you.